Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
You are one of my favorite vendors and every time we reach out to you for ETAs or Client Escalations, you always do what is needed for us and we really appreciate it.
N.A.
(client)
Hey Sam, yes it was what we needed. Thank you, I believe that you are going to be our source from now on.
B.T.
(client)
It is always very good to be communicating with Jaime on work lines. Jaime is caring, professional, courteous and she makes me feel like things are flowing right and no stops are ever occurring! I appreciate Jaime and her friends at Blue Streak Docs very much and am happy to work with this super friendly team!
I.W.
(vendor)
Bluestreak has been essential to this firm’s bankruptcy practice. The bankruptcy trustees here require copies of all deeds, deeds of trust, judgment liens, and prior homestead deeds for each debtor. We are not a big enough firm to send runners to all of the various county and city courthouses to get these documents. Blue Streak gets them for us, reliably and in a timely manner.
L.G.
(client)
Thank you for being so detailed with your follow-through on this. I will say that your professionalism and attention is impressive. The other companies that I have dealt with could use a lesson or two from your office.
R.J.
(client)
How do I love thee? Let me count the ways… 1. I beg to review all the Blue Streak Docs’ property reports. 2. I trade with my fellow employees all of their Blue Streak Docs property reports. In the trade, I have to look at any issues they may have with other vendors’ property reports (it’s worth the trade). 3. Did I mention I beg for all of Blue Streak Docs’ property reports? Great job Charlotte. Please let your team know they are appreciated.
N.B.
(client)
Thank you, we love working with your company, and want to do everything that you ask of us.
R.R.
(vendor)
Good Morning Sam, thank you for reaching out to us. We are very much so satisfied with the work that Blue Streak Docs is doing for us and love the relationship that we have with you and your team. We look forward to continuing to work with you this year.
A.M.
(client)
Nina/Kirsten, I want to compliment your crew on processing the files we placed with you. Their communication and follow-up has been excellent.
K.K.
(client)
Gee, if I talk about how easy it is to work with you, and how quickly you get back to me when I have a question, I’m going to have a lot more competition with all the other abstractors out there wanting to work with you… oh, and then there is the fact that you guys actually pay me without my having to remind you. That is a very pleasant experience.
D.S.
(vendor)
Thank God you could handle this volume, now I don’t have to worry… one less worry.
C.H.
(client)
Thanks so much for your company’s promptness and professionalism – much better than I’ve experienced with previous companies. I’ll happily use you next time for my document needs.
D.C.
(client)
You guys at Blue Streak are really stepping up in the abstracting world! Where others just say no, or give excuses, you guys are saying yes, and perform! As a customer, it feels good to know we have a company out there that is ready and willing to do what it takes to get the job done.
G.G.
(client)
You are awesome Tracy. Thank you for all of your help.
S.B.
(client)
Sam, just wanted to say I am using your company exclusively for my searches and our deals are always a rush and you have never failed us. Your staff has been wonderful under pressure and your pricing of rush orders is very reasonable under the circumstances.
J.G.
(client)
Thank you so much for getting this recorded! You guys are amazing! I’m certain my office will have more recording requests in the near future — I’ll be sure they all go through you. Thank you again! Have a lovely day.
S.H.
(client)
Nina, so far, the search packages we have received from you have been spot on. No complaints at all. We know how difficult it can be to get access to the records around the holidays in a normal year, let alone during a pandemic. We hope business picks up in the new year so we have more to send your way. Thank you.
K.K.
(client)
Blue Streak has been essential to this firm’s bankruptcy practice. The bankruptcy trustees here require copies of all deeds, deeds of trust, judgment liens, and prior homestead deeds for each debtor. We are not a big enough firm to send runners to all of the various county and city courthouses to get these documents. Blue Streak gets them for us, reliably and in a timely manner.
L.G.
(client)
Great start! I can tell you that you already have impressed me with your turn time on these handful of orders. Just as a side note, one of my vendors takes 48 hours to simply consume the orders into production whether it is 1 or 1000.
D.H.
(client)
You guys are so cool to work with. I really appreciate all of you and that I get to work with humans. I let a lot my clients go because of communication problems, but you guys make communication great.
J.B.
(vendor)
We were very pleased with how Blue Streak Docs handled this project. Thank you to you and your team for providing such great service!
R.A.
(client)
We are very pleased with your service and turnaround time. I do not really know in advance when we will receive orders. We really appreciate your response and follow-up on our orders. Hope you have a great summer! Thanks.
C.L.
(client)
We have had excellent service and responsiveness every time we’ve dealt with Blue Streak Docs.
B.T.
(client)
Good morning Jaime,I wanted to thank you for all the business in May. Please know that I appreciate you and the great relationship we have. I hope you have a great day!
B.L.M.
(vendor)