Thank you Kirsten! I just want to say I am very impressed with the level of service that I have received from you and everyone I have had contact with in your office. I have passed on your information to everyone in our office and I’m excited to do business with you in the future.
D.T.
(client)
Hey Nina! We are VERY happy working with you guys! To put it bluntly, we’ve had some really crappy clients in the past, but these days we are fortunate to have only good ones and you’re definitely one of those! Thanks!!!
M.G.
(vendor)
You have made our recording experience so easy. Your pricing is quite reasonable. You are also terrific with communicating with us. We appreciate the effort you put forth with each transaction!
I.C.
(client)
Sam, just wanted to say I am using your company exclusively for my searches and our deals are always a rush and you have never failed us. Your staff has been wonderful under pressure and your pricing of rush orders is very reasonable under the circumstances.
J.G.
(client)
Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
Again, thank you. I know the boys in my unit will continue to benefit from your service. Kirsten is the best. She is always willing to help us with whatever we need. She is valuable to Blue Streak Docs, I am sure you would agree!!
I.L.
(client)
We stumbled across Blue Streak and they have totally changed everything. Their knowledge of each State recording guidelines is unreal and their processing is amazing. You get updated email status as to each of your recordings and they will make changes to the document with your approval to insure it will get recorded. Also, they are extremely responsive with clients. I wish they were around when i started doing this because I would have saved a lot of stress LOL. I would definitely recommend them and know you won’t be disappointed.
L.L.
(client)
Your teams are performing beautifully. The daily status report is very helpful, and I’m instructing my team to update ETA in our system. They are very good about letting us know if they are having issues, and I’ve stopped trying to use my county closures list and have been advising our departments of yours (with full recognition to your team’s work!). Blue Streak Docs makes our lives easier, and I appreciate your dedication and reliability!
K.M.
(client)
Great customer service, good prices, and your company is very professional.
N.T.
(client)
Thanks so much – we love Blue Streak, your company is always so helpful!
M.E.
(client)
Justine, you guys are amazing! We love the work you send, even though we complain about how much a pain it is doing those two owners, I find them quite fun! And of course, you personally, are a lovely human being. When I see a Blue Streak call, I always hope its you! Customer service is always so much better with a fun person on the other side. I also really appreciate your understating that sometimes flexibility is needed with some ETA’s. Anyway! I need to get back to doing your work!
I.A.
(vendor)
SLA’s are at 100% on time which is awesome! Also, no errors for the month, great due diligence on BSD’s part, so great job on that as well. We appreciate 100% quality & on SLAs.
A.R.
(client)
Good afternoon, Sam. Thank you. I am pleased with the service so far. I do have more to place with you; I was just dealing with month end deadlines first on my end.
T.B.
(client)
I must say that I am truly delighted with your service! You’re fast,accurate and very easy to work with. You will be hearing from me again. And you can be sure I’ll be mentioning your services to my colleagues.
B.T.
(client)
Good Morning Jackee. Working for Blue Streak Docs is wonderful. We’ve had no problems and the communications between the employees of Blue Streak and us has been very easy. Our emails with questions are answered right away. Your ResWare program is easy to use. We are very grateful to have you as a client and appreciate any work we receive from you. Thank You!
J.P.
(vendor)
Good afternoon Kirsten, thank you for being such a help; your customer service has been exemplary and I’m very pleased to have found you and your company. We will certainly be utilizing you for future work!
R.O.
(client)
You are the best. We love working with you.
N.B.
(client)
We simply did not have the time or resources to run the searches we needed on a daily basis. Then Blue Streak Docs stepped in and has been doing great ever since.
A.P.
(client)
Hey Kirsten, you all were an absolute pleasure! From your first call with us, to the set up and execution. Everything was flawless and we can’t wait to continue doing business with your company.
J.A.
(client)
Just wanted to thank you for doing a great job. I love it when I see a Blue Streak review in my queue. I know I won’t be sending them back for corrections.
N.B.
(client)
I can’t tell you enough how much I appreciate the customer service you provide. I aspire to be as good to my clients as you are to me.
N.B.
(client)
Good morning Kristen, I am impressed with how quickly the documents were returned and how efficient your team is. Outstanding customer service! Thank you and have a wonderful day. :)
K.M.
(client)
As of late, I would comment that turnaround time has been good, communication and responsiveness has been good (when I have had questions they have been answered in a timely and appropriately manner).
R.C.
(client)
I see no room for improvement. I am very satisfied with the work and the staff at Blue Streak.
R.H.
(client)
Hi Kristen, thank you for your email. Everything was perfect. Your team was very responsive to my inquiries and handled the project very professionally from start to finish. I would not hesitate to use your services again. In fact, I won’t be calling anyone else other than Blue Streak for all of my document retrieval needs. Thank you again for the amazing service. Cheers.
P.S.
(client)