Hi Kristen, I reached out to Shira who had ordered the searches. She reported that you did a great job on the searches with excellent turn around time! So, thanks so much!
L.D.
(client)
I think your team is fantastic and you offer a great product that you consistently deliver on. Your communication and tracking is the best that I have experienced, and I have been doing this a long time. We love the relationship we have with Jill and understand that she is a big part of that communication.
K.P.
(client)
Thank you Tom!!!! You guys are the BEST!!!!
I.L.
(client)
Blue Streak Docs is extremely helpful and willing to go above and beyond to please their clients, and their staff is very friendly.
G.J.
(client)
We are very pleased with BSD. KUDOS to Charlotte, I really appreciate the way she supports our business.
A.L.
(client)
I really like working with BSD as a whole and especially with the vendor managers. They have been continually understanding of my queries and requests concerning difficult or lengthy orders. Our relationship, regarding these, inevitably ends up with my giving a fair price and the vendor manager understanding the situation. I also like the follow-up calls and emails which help to spot anything that may have gotten missed. BSD’s payment system is very easy to work with both from an invoicing standpoint (saving time for me) and for my account reconciliations. I love the ResWare Portal that BSD created. It makes it fast and easy to upload orders quickly.
P.C.
(vendor)
Again, thank you. I know the boys in my unit will continue to benefit from your service. Kirsten is the best. She is always willing to help us with whatever we need. She is valuable to Blue Streak Docs, I am sure you would agree!!
I.L.
(client)
We are extremely happy with the service and turn-around time. Great job by the staff over there. No new projects but we get them all the time. If we can utilize BSD, I’ll be sure to reach out.
J.B.
(client)
I’ve been doing this for 20 years and Blue Streak Docs is my main client. You guys have helped me feed my family for years. Thank you!
B.G.
(vendor)
Hi Leigh Ann! I want to let you know that you are always so helpful! Anytime I have any issues or questions, you always reply back quickly and give me information I need in order to get the order completed. As a whole, I enjoy working with Blue Streak Docs and everyone that I have spoken with there!
R.C.
(vendor)
Yea! Huge thanks!! Real appreciation. Pass on to supervisor(s), if you wish, that I am grateful and appreciative of your professionalism, and it does help a great deal to have a clear and simple explanation. We are totally on the same page now. Blue Streak is my favorite client!
D.F.
(vendor)
Thank you Charlotte. I enjoy working with you and Amanda, you’ve both been very helpful.
I.A.
(vendor)
Blue Streak Docs is great. Their website is easy to use and their efficiency and quality of work is excellent. Anytime I have a question or need additional information they are always available and answer my questions or provide the information promptly!
M.B.T.
(client)
Jessica is very nice to work with. She is very responsive in handling any questions we have. If she needs to follow up with us on an order, she always has the applicable information so we can rapidly pull up what is needed. It is a breath of fresh air to work with someone who is not only very organized and professional but has a positive attitude. That goes a long way!
G.R.
(vendor)
I have been very happy with the service that Blue Streak Docs has provided over the last several months. We used to have one or two MD Document retrievers, but they moved on to other industries. Now we are exclusively using Blue Streak Docs for all of our MD Doc Retrieval requests. I have received excellent communication with everyone on your staff who always keeps me posted about delays or any other issues. Everyone has always been so helpful. Thanks again and I hope you have a nice evening!
K.A.
(client)
We have been very satisfied with your service in getting these MD doc retrievals completed in a timely fashion…..thank you very much!
K.A.
(client)
I was extremely happy with Blue Streak Docs. You guys are now my go to for Document Retrieval anywhere in the U.S. Thank you!
R.Y.
(client)
Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
As an experienced note investor, I never buy a note without ordering a title swipe from Blue Streak. Blue Streak offers me accurate and useful data, quick turn around and fantastic customer service. The Blue Streak team helps me scale and handle more deals.
J.M.
(client)
Hi Naomi, It is always a pleasure to work with you and Blue Streak. Whenever I have any questions I can always count on you to respond within minutes. Your placed orders are always accurate and we don’t have to waste any time trying to locate the correct information. We have been working with Blue Streak for many years now and I’m looking for to many more years ahead. As always, we thank you for your business!!
M.S.
(vendor)
I must say that I am truly delighted with your service! You’re fast,accurate and very easy to work with. You will be hearing from me again. And you can be sure I’ll be mentioning your services to my colleagues.
B.T.
(client)
Hi Adrianne, thank you for the positive feedback, I rarely get that in this industry – it’s always when are we going to get it, when are we going to get it, when are we going to get it? So again thank you for taking the time.
S.M.
(vendor)
Hi Sam, yes everything looks good. I appreciate the quick turnaround. It was a pleasure working with your office and I will be sure to keep you in mind for future projects. Thanks and have a nice weekend.
J.M.
(client)
As I think I have mentioned on our calls, we are very happy with the partnership we have with your team. I know you prioritize quality, and that shows by the low number of client inquiries we receive about the orders you do for us. I understand sometimes you even have to kick orders back to your vendors before we even see them, so that we don’t receive incomplete/incorrect searches. I realize that is likely a huge amount of additional work on your end, but that’s what spares us client reviews and possibly even claims, so we’re extremely grateful for the diligence on that end. Again, I don’t have much to say other than thank you for all of your efforts in quality, and in getting SLA’s back on track. You make things easy for us, and it’s a pleasure working with you and your team. If there’s ever anything you need from me, please don’t hesitate to ask.
A.R.
(client)
Justine, you guys are amazing! We love the work you send, even though we complain about how much a pain it is doing those two owners, I find them quite fun! And of course, you personally, are a lovely human being. When I see a Blue Streak call, I always hope its you! Customer service is always so much better with a fun person on the other side. I also really appreciate your understating that sometimes flexibility is needed with some ETA’s. Anyway! I need to get back to doing your work!
I.A.
(vendor)