As I think I have mentioned on our calls, we are very happy with the partnership we have with your team. I know you prioritize quality, and that shows by the low number of client inquiries we receive about the orders you do for us. I understand sometimes you even have to kick orders back to your vendors before we even see them, so that we don’t receive incomplete/incorrect searches. I realize that is likely a huge amount of additional work on your end, but that’s what spares us client reviews and possibly even claims, so we’re extremely grateful for the diligence on that end. Again, I don’t have much to say other than thank you for all of your efforts in quality, and in getting SLA’s back on track. You make things easy for us, and it’s a pleasure working with you and your team. If there’s ever anything you need from me, please don’t hesitate to ask.
A.R.
(client)
I wanted to reach out to you personally and thank you for all of your recent bulk order requests over the past several weeks, we greatly appreciate it! If there is ever anything we can do to earn more of your business here in Virginia both with daily work volumes and bulk special project orders, please let me know, we would enjoy the opportunity of further growing our company with yours. Again thank you, we truly value what we have with you guys!
B.M.
(vendor)
Leigh Ann. It is a pleasure to work with you. Your positive attitude is great, and it makes my job a lot easier. In this stress filled deadline business it’s nice to be able to provide a time frame and get realistic feedback when needed. I have always felt comfortable reaching out to you when there are issues, and we have always been able to resolve them to get the work completed in a timely manner.
R.G.
(vendor)
The customer service is excellent. If I have a special project or need something right away, the staff is ALWAYS willing to jump in and help out. This is critical in some time sensitive situations that I run into.
A.M.
(client)
Good morning BSD, hope the start to a new week is going well, a new week always presents opportunities. With that being said, I wanted to reach out and commend the team I work with and specifically Leigh Ann, she’s been great. As you surely know, this environment we operate in is crazy and very compact, timewise, and she is always going above and beyond to communicate effectively and willing to assist in any way. BSD is a preferred client of our business and Leigh Ann is a big part of that, she makes it easier. Keep it up BSD!!!
B.D.
(vendor)
Oh, Jaime, you are a sweet heart. I love working with you guys.
J.P.
(client)
Eve, thank you for such a positive and helpful email. I love the new forms and feel that they are user-friendly and efficient. I feel extremely blessed to be a part of such a professional and first-class organization. Have a wonderful day!
H.T.
(vendor)
We have worked with Blue Streak for,I believe, well over 10 years. Your company is my favorite by far! ALWAYS ready to help us help you so we can get exactly what the clients need ASAP. Thanks again for being so responsive to work with! I am taken aback by some of the other companies, who can argue with us when we are only trying to clarify so as to save everyone time and get complete results out.
D.N.
(vendor)
Thank you once again Kirsten you have always been so helpful and on top of my emails/orders and you are truly appreciated.
P.S.
(client)
Thanks for checking up Kristen. Very satisfied with the service. Very quick turnaround. There was a delay, but it was communicated and immaterial. No complaints on my end.
D.H.
(client)
The entire team at BSD has been a pleasure to work with – especially Leigh Ann. She calls us for status and she’s always in a good mood and very positive. All I can say is that when I’m dealing with happy positive people it really helps all of us here to be happy and positive as well. It reflects well on BSD. Makes us want to go the extra mile for BSD. When I have questions, I get quick prompt replies. Been doing work for BSD for about 10 years and Leigh Ann is the best order administrator I’ve dealt with during that time.
T.C.
(vendor)
I must say that I am truly delighted with your service! You’re fast,accurate and very easy to work with. You will be hearing from me again. And you can be sure I’ll be mentioning your services to my colleagues.
B.T.
(client)
We have been very satisfied with your service in getting these MD doc retrievals completed in a timely fashion…..thank you very much!
K.A.
(client)
Kirsten – as usual your service was spot on, timely and reasonably priced. Thank you so much. I’m the only department in need of title and deed work at our firm thus far, but will forward info about Blue Streak Docs to whomever needs your info if the occasion arises. Thanks again, Kirsten.
L.W.
(client)
Thank you Kirsten. I really appreciate how quick you always reply to my emails so I can keep my clients happy with a reply to them in a timely manner!
P.S.
(client)
Kristen — thanks for your help and for following up. I received everything and was very happy with the turnaround time and general experience of working with you and your company. If I ever need anything from the Delaware SoS, I’ll know who to call.
B.K.
(client)
I have enjoyed working with Leigh Ann and all the vendor contacts at BSD. Leigh Ann helped recently on a big project we had, and we got it sorted out with what was needed. Thanks very much!
J.M.
(vendor)
Thanks so much – we love Blue Streak, your company is always so helpful!
M.E.
(client)
Excellent work. I very much appreciate your diligence with this file. My apologies for pestering you so much, but our lender was all over me with this one.
G.S.
(client)
Ever have a contact in a company that you felt like you’ve known your entire life?? Leigh Ann – you have helped me handle my county’s current crisis better, calmed me down when I was about to lose it, and made me laugh just when I needed it. You’ve helped me become a better abstractor in some ways, and your patience and understand was just what I personally needed. You’re an asset to me!! And I hope to you are to BlueStreak as well!!
J.Z.
(vendor)
Jaime – You’re welcome, and thank you, too! Everyone at your company so far has exuded professionalism, excellent communication and promptness at every turn, and you are no exception! I hope you’re having a great day so far!
C.H.
(client)
Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
I really love Blue Streak’s quality. Production team will be sending more orders your way for sure. I really anticipate an increase for our orders. My team has nothing but praises.
A.H.
(client)
So far so good. I left a google review… 5 stars.
M.B.
(client)
Joshua Rosenbaum is always a pleasure to work with. He is very kind and you can always hear the smile in his voice.
C.D.
(vendor)