As I think I have mentioned on our calls, we are very happy with the partnership we have with your team. I know you prioritize quality, and that shows by the low number of client inquiries we receive about the orders you do for us. I understand sometimes you even have to kick orders back to your vendors before we even see them, so that we don’t receive incomplete/incorrect searches. I realize that is likely a huge amount of additional work on your end, but that’s what spares us client reviews and possibly even claims, so we’re extremely grateful for the diligence on that end. Again, I don’t have much to say other than thank you for all of your efforts in quality, and in getting SLA’s back on track. You make things easy for us, and it’s a pleasure working with you and your team. If there’s ever anything you need from me, please don’t hesitate to ask.
A.R.
(client)
Blue Streak Docs is extremely helpful and willing to go above and beyond to please their clients, and their staff is very friendly.
G.J.
(client)
Blue Streak is wonderful! Your team is fantastic!
D.C.
(client)
Jessica and Justine always express a congenial attitude. Very nice to converse with them on our morning status calls. No negativity. Quite pleasant to verify current orders or resolve issues on completed files. Everything flows smoothly. I always try to assist them with old documents or provide documents which may sit out of our coverage areas.
M.R.
(vendor)
Thus far I have had nothing short of a great experience with each one of your colleagues. Everyone has been very helpful and responsive and that is greatly appreciated.
K.P.
(client)
Well what can I say about Justine!!!! She is awesome!!! I can always count on her to answer my emails immediately… get questioned answered. Price quotes and up charges approved… She is a great person to work with. And the best thing is Justine knows I am not an early morning person, so she always waits till 10AM or after to call me…. That is one thing that I really appreciate. It makes it known that I am not just some vendor on the other end of the phone, She has always made me feel part of the team…. inclusive!! I have been a vendor for Blue Steak Docs since November 2007, and its been my pleasure to work for such a great company with great employees like Justine to with.
M.G.
(vendor)
We are very happy with the turn times, response times, notifications about delays and customer service is very polite and helpful. We are very pleased!
S.T.
(client)
I have enjoyed working with Leigh Ann and all the vendor contacts at BSD. Leigh Ann helped recently on a big project we had, and we got it sorted out with what was needed. Thanks very much!
J.M.
(vendor)
Victoria, I wanted to take a minute to thank you for all of your help and communication on these things that have popped up. Hope you had a good weekend.
J.D.
(vendor)
Hi Jessica. It is always such a pleasure speaking to you, even though it is usually in regard to problematic orders! You are always very pleasant and understanding, and never fail to ask how we are doing instead of just getting straight to the point. Keep up the positive work!
N.N.
(vendor)
Hello amazing people at Blue Streak Docs! Wishing you everyone a Happy Holidays season and Happy new year! You are the best and truly an amazing team. I’m lucky to have you!
E.W.
(vendor)
Hi Nina, We love working with you!
J.C.
(vendor)
I feel that Blue Streak Docs always treats me kindly and responds in a timely manner to inquiries. I feel that the communication is always good and if ever I need more information in order to get an order completed, it is given to me. Lastly, I truly enjoy working with Blue Streak Docs and servicing you! Thanks!
R.C.
(vendor)
Great turnaround times, reports are accurate and easy to read.
S.H.
(client)
Your turn around work product is within 48 hours which is fantastic and if I request it sooner, I do get it. Thank you!
R.N.
(client)
Rest assured that we are completely satisfied with the way things are going. Your team is great with correcting issues we have run into and providing feedback. Through constant collaboration we have worked out all the kinks and thus the new process is moving rather smoothly. All in all we are very pleased & have no complaints!
D.D.
(client)
Just wanted to thank you for doing a great job. I love it when I see a Blue Streak review in my queue. I know I won’t be sending them back for corrections.
N.B.
(client)
Thank you Kirsten, you and Jill have already exceeded our expectations by far. We will definitely be sending more recordings your way and look forward to working with you.
L.L.
(client)
Thank you for all your help. This working from home is such a challenge at times! I will definitely keep your information on hand for the next time I need this type or similar request!
R.B.
(client)
We just had an order sent in last week and we were thrilled to get the results back. I do have another possible FL job that once I get the green light, I’ll be back to you for an order.
J.M.
(client)
Thank you Kirsten. Feedback is always appreciated, especially when it is so positive. We value and appreciate our Blue Streak relationship.
K.R.
(client)
I very much enjoy working with Blue Streak Docs. Everyone I’ve dealt with has been very professional and courteous. Amanda and Josh are both a pleasure to work with. The new ResWare system has made things much easier especially when dealing with large numbers of orders. Keep up the good work!
J.T.
(vendor)
Sam, just wanted to say I am using your company exclusively for my searches and our deals are always a rush and you have never failed us. Your staff has been wonderful under pressure and your pricing of rush orders is very reasonable under the circumstances.
J.G.
(client)
Thank you so much for the updates, feedback, for assisting when there are problems with the documents, for the instructions. I really appreciate all the guidance you give so that I can grow at work. I wish to be a part of Blue Streak for many more years, because I want to be a part of your growth and have a stable work with you.
A.L.
(vendor)
Michelle does a great job for us. She is always very quick to answer our requests or forward them to the appropriate person. It is so nice to work with someone so accommodating and friendly when our clients can be very demanding. Thank you for all your hard work for our company.
C.L.
(client)