Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
Thank God you could handle this volume, now I don’t have to worry… one less worry.
C.H.
(client)
I have had wonderful experience with everyone at Blue Streak Docs. The communication is great, everyone is very kind, and they all respond promptly to emails. Out of all my companies I would say you are some of the best to work with. It has been a pleasure to work with you all these years!
B.G.
(vendor)
As of late, I would comment that turnaround time has been good, communication and responsiveness has been good (when I have had questions they have been answered in a timely and appropriately manner).
R.C.
(client)
We are very happy with your services. The reports are very comprehensive and the turn around time is better than any other company that I have ever used.
M.M.
(client)
Good morning Amanda. I rate you guys at a 10. We have had spectacular service from you-quick turn times for the most part, great correspondence when there are delays, easy to read search reports and quick responses when we have additional requests or questions. We enjoy working with you very much!
S.T.
(client)
I have enjoyed working with Leigh Ann and all the vendor contacts at BSD. Leigh Ann helped recently on a big project we had, and we got it sorted out with what was needed. Thanks very much!
J.M.
(vendor)
Thank you Merry. What I admire about Blue Streak is how you all work as a team. Your team is wonderful.
N.B.
(client)
Everyone that I have dealt with has been pleasant and happy to help. Thank you for the work you send me and yes I would be happy with a little more :)
T.F.
(vendor)
Hi Nina, yes, we are very pleased working for your company. Such a joy! We look forward to another new year.
A.A.
(vendor)
The customer service is excellent. If I have a special project or need something right away, the staff is ALWAYS willing to jump in and help out. This is critical in some time sensitive situations that I run into.
A.M.
(client)
Once again, thank you for all your help. As always, you have done an outstanding job!
T.J.
(client)
BSD is a great company to work with. Everyone there is very helpful and friendly. Cassie Olson in particular has been of great assistance recently, not just with daily order coordination, but also in referring me to Patti to get an undeposited check voided and reissued. Patti was very prompt in her assistance with this issue as well. April has also been very helpful. In fact, everyone I’ve ever interacted with there has been great! Highly recommend both the company and personnel. I love working with all of you and a million stars to everyone!!! Thanks!
J.F.
(vendor)
Hi Kirsten, we are still operating and business has not dwindled despite this pandemic. We truly appreciate our relationship with you and the rest of the BSD team.
A.M.
(client)
You guys at Blue Streak are really stepping up in the abstracting world! Where others just say no, or give excuses, you guys are saying yes, and perform! As a customer, it feels good to know we have a company out there that is ready and willing to do what it takes to get the job done.
G.G.
(client)
You and your team have been great. Particularly Edith who has been my principal line of communication. Ultimately though it’s the strong customer service and simple process, order to receipt, that make recommending Blue Streak Docs a non-issue.
B.D.
(client)
Hi Kirsten, Cook County is definitely a bit difficult, but I know that you can handle the job because you’re the best in the biz.
G.S.
(client)
Hi Kirsten, I’m very happy with your service. As you probably saw, I submitted more Assignments for recording. I appreciate how quickly everyone is getting back to me with questions, or with pricing for the stuff I submit.
H.G.
(client)
Thanks for checking up Kristen. Very satisfied with the service. Very quick turnaround. There was a delay, but it was communicated and immaterial. No complaints on my end.
D.H.
(client)
All looks great, and I am very pleased with both the turnaround and results. We are preparing to send the results and our report to our client shortly, and once I hear back from them, I will update you on their feedback as well. Thank you so much for all of your assistance in this matter and I look forward to utilizing your services again in the future. Have a great day and a lovely weekend!
R.O.
(client)
You guys are a like a machine over there….I’m impressed!!
J.M.
(client)
I have very much enjoyed working with Blue Streak Docs – your team has definitely earned our work and I have encouraged management for years to utilize your company to take on additional work. I am also very excited that management did hear my voice on the service front which allowed us to utilize your team more.
D.G.
(client)
We have dealt with nationwide recordings/searches for almost 10 years now and always stressed over them. Now we have the comfort to know all recordings/searches will be handled with exceptional service :-).
L.L.
(client)
Hi Nicole, I see a lot has been getting done every day since this bulk dropped, which is great.
Thank you all for the hard work and for staying so diligent with these – you guys are awesome!
A.R.
(client)
I have been very happy with the service that Blue Streak Docs has provided over the last several months. We used to have one or two MD Document retrievers, but they moved on to other industries. Now we are exclusively using Blue Streak Docs for all of our MD Doc Retrieval requests. I have received excellent communication with everyone on your staff who always keeps me posted about delays or any other issues. Everyone has always been so helpful. Thanks again and I hope you have a nice evening!
K.A.
(client)