Amanda and the team! Just love them. Yes, they communicate, listen to my needs, help where they can and work with me. That’s appreciated.
I appreciate you being my “go-to” person at Blue Streak Docs. You definitely make this business of due dates & deadlines a much less stressful endeavor. Other first-line communicators in other companies could sure take a lesson from your approach and professionalism when communicating and working with vendors.
Many thanks for the updated information. My colleagues and I depend on the great services of Blue Streak Docs, daily! The enhancements that Blue Streak make, on a regular basis, are greatly appreciated and utilized by the entire team here.
I just want to express my appreciation for you at Blue Streak Docs having the good sense to have hired a receptionist with such a bubbly personality. Whenever I call to discuss orders with whomever is the applicable person, Leigh Ann answers the phone and lights up my day. Not only is she a pleasure to talk to, even though it’s a brief conversation, she also comprehends the business and seems to always know where everybody is in the company and who I should talk to.
Just wanted to say thank you for completing the Document Retrieval Requests. You guys are great!
FYI, tell your team good job on this.
Experienced personnel with amazing work ethics!
We just had an order sent in last week and we were thrilled to get the results back. I do have another possible FL job that once I get the green light, I’ll be back to you for an order.
Just wanted to let you know how much we depend upon Mike and Merry. Even when a client is determining if they want a Property Report and ask a question we have no clue how to answer, we can depend on Mike and Merry to give us an educated, concise response to the question asked. Both Merry and Mike educate us on a daily basis. We appreciate them and are grateful they are assigned to our team. BSD is the best.
BSD is a great company to work with. Everyone there is very helpful and friendly. Cassie Olson in particular has been of great assistance recently, not just with daily order coordination, but also in referring me to Patti to get an undeposited check voided and reissued. Patti was very prompt in her assistance with this issue as well. April has also been very helpful. In fact, everyone I’ve ever interacted with there has been great! Highly recommend both the company and personnel. I love working with all of you and a million stars to everyone!!! Thanks!
As I think I have mentioned on our calls, we are very happy with the partnership we have with your team. I know you prioritize quality, and that shows by the low number of client inquiries we receive about the orders you do for us. I understand sometimes you even have to kick orders back to your vendors before we even see them, so that we don’t receive incomplete/incorrect searches. I realize that is likely a huge amount of additional work on your end, but that’s what spares us client reviews and possibly even claims, so we’re extremely grateful for the diligence on that end. Again, I don’t have much to say other than thank you for all of your efforts in quality, and in getting SLA’s back on track. You make things easy for us, and it’s a pleasure working with you and your team. If there’s ever anything you need from me, please don’t hesitate to ask.
I would give Blue Streak a 5 star rating (5 being the highest). We appreciate all the work they give us. The employees at Blue Streak are easy to work with. If we have a question about an order we can always reach someone to get an answer. Thanks again for all the business you give us. We enjoy working with Blue Streak and hope to continue the relationship.
Blue Streak Docs has been sending several orders to us lately. I feel like we have a good business relationship. Naomi is wonderful to work with. She is very professional and stays on top of getting the work back in. I look forward to continuing our working relationship.
I am very pleased with the results I received from Blue Streak Docs and will definitely use your services in the future, as well as referring you to other paralegals at the firm.
Thank you for being so detailed with your follow-through on this. I will say that your professionalism and attention is impressive. The other companies that I have dealt with could use a lesson or two from your office.
All is well here, business is still very steady, we have been sending a good bit of work your way and as always we appreciate your promptness in getting it done. We are very satisfied.
Thank you Kirsten! Yes we are very pleased with your teams work! No tweaks needed :)
Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
It’s great working with you again. I have told everyone how responsive your company is.
As of late, I would comment that turnaround time has been good, communication and responsiveness has been good (when I have had questions they have been answered in a timely and appropriately manner).
You are awesome Tracy. Thank you for all of your help.
Nicole, thank you so much, you have been awesome through all this (COVID-19)!
I love working w Blue Streak so please keep me in mind for future work, thanks!
Hey Kirsten, you all were an absolute pleasure! From your first call with us, to the set up and execution. Everything was flawless and we can’t wait to continue doing business with your company.
Most importantly, I just love Jill! She is so wonderful to work with, and just makes my job so much easier. She makes me look better than I deserve with my clients. As always, thank you for everything.