Just wanted to say thank you for completing the Document Retrieval Requests. You guys are great!
T.J.
(client)
Thank you for being so detailed with your follow-through on this. I will say that your professionalism and attention is impressive. The other companies that I have dealt with could use a lesson or two from your office.
R.J.
(client)
Good afternoon, Sam. Thank you. I am pleased with the service so far. I do have more to place with you; I was just dealing with month end deadlines first on my end.
T.B.
(client)
You guys are a like a machine over there….I’m impressed!!
J.M.
(client)
OMG I love working with all of you .. I look forward to seeing all of the orders. Even though I’m in Rhode Island I feel like I am right there with all of you. If I could give a special shout out to Amanda Gallant she is amazing – I literally love her. She is so incredibly kind to deal with what an asset to have with Blue Streak. Everyone there is lovely 😊!
R.C.
(vendor)
I am really happy with Blue Streak from a process perspective. They have been keeping up with their ETA’s and updates. The have had minimal escalations of their orders.
N.A.
(client)
I applaud Justine and her team with their professionalism and courteous attitudes. Justine’s phone calls are always a pleasure. She asks how I am doing and politely asks on statuses. Her demeanor brings me a smile. So easy to work with on a daily basis.
M.D.
(vendor)
Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
Good morning Amanda. I rate you guys at a 10. We have had spectacular service from you-quick turn times for the most part, great correspondence when there are delays, easy to read search reports and quick responses when we have additional requests or questions. We enjoy working with you very much!
S.T.
(client)
Hey Ryan thanks so much for helping me get into the portal and helping me navigate it. You were very helpful and patient:) Love working for BSD and hope to get more work in the near future.
T.F.
(vendor)
We appreciate your company’s business and continue to enjoy our business relationship! Thank you for always being so enjoyable and prompt with any requests that I have. Happy Friday 😊
A.S.
(vendor)
It is very convenient to work with Blue Streak Docs online and very nice to work with your personnel.
H.S.
(client)
Keep up the good work and keep the ETA’s updated. We love working with you guys and appreciate all the hard work keeping the files moving.
N.W.
(client)
Leigh & the people I have worked with from BSD are a pleasure. They are very polite and easy to work with. When I have a question on any orders, I always get a quick response and they are very helpful.
R.L.
(vendor)
Hey Jessica, just following up on this request – which I am more than happy to do!! I really don’t even know where to begin on how grateful I am to work with you. You are a positive phone call in my sometimes very stressful day… You are very professional but also very personal when it comes to talking about the goings on each day. I have been working with Blue Streak Docs since 2007 and look forward to continuing working with the Blue Streak team for many more years to come!!
M.G.
(vendor)
You and your team have been great. Particularly Edith who has been my principal line of communication. Ultimately though it’s the strong customer service and simple process, order to receipt, that make recommending Blue Streak Docs a non-issue.
B.D.
(client)
In the Vendor Management world, it can be a struggle to hold Vendors to the highest level of accountability while maintaining that personable touch. To encourage and not to push, to inspire excellence rather than to demand results. A good Vendor Manager is a leader of professionals, not an administrator of compliance. Too often I see companies hire individuals that do not know how to conduct title research with only a #1 goal of meeting numbers. I am happy to see BSD does not do that. Leigh Ann inspires us to do our best. She is knowledgeable, professional and works with a smile. My entire team here stands ready to follow.
R.P.
(vendor)
Rest assured that we are completely satisfied with the way things are going. Your team is great with correcting issues we have run into and providing feedback. Through constant collaboration we have worked out all the kinks and thus the new process is moving rather smoothly. All in all we are very pleased & have no complaints!
D.D.
(client)
Hi Edith, I truly do enjoy working with you too! Even though the reconciliations might not be fun, it is always nice to have someone as pleasant as you on the other side.
N.P.
(client)
Our business has continued to grow and we greatly appreciate your support and the team at Blue Streak. I look forward to continuing our relationship.
M.H.
(client)
I wanted to reach out to you personally and thank you for all of your recent bulk order requests over the past several weeks, we greatly appreciate it! If there is ever anything we can do to earn more of your business here in Virginia both with daily work volumes and bulk special project orders, please let me know, we would enjoy the opportunity of further growing our company with yours. Again thank you, we truly value what we have with you guys!
B.M.
(vendor)
Thank you, Nicole, for your quick response and for providing more insight. I will share the information with my team and leadership so we may plan accordingly. I appreciate your assistance and value your partnership. Have a great weekend.
P.O.
(client)
Thank God you could handle this volume, now I don’t have to worry… one less worry.
C.H.
(client)
Kristen — thanks for your help and for following up. I received everything and was very happy with the turnaround time and general experience of working with you and your company. If I ever need anything from the Delaware SoS, I’ll know who to call.
B.K.
(client)
Thank you for your continued work, I wanted to reach out quickly to let you know how much I greatly appreciate it. I hope that everyone there and your families have a wonderful new year.
M.G.
(vendor)