Jaime – You’re welcome, and thank you, too! Everyone at your company so far has exuded professionalism, excellent communication and promptness at every turn, and you are no exception! I hope you’re having a great day so far!
C.H.
(client)
It is always a pleasure working with Ryan Mattison. He is very knowledgeable and understands the nature of this business. It is very easy to convey any problems we may experience with an order and get them resolved quickly. Overall, everyone we work with at Blue Streak is pleasant and eager to assist with any problem we may have.
R.P.
(vendor)
Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
Good Morning Sam, thank you for reaching out to us. We are very much so satisfied with the work that Blue Streak Docs is doing for us and love the relationship that we have with you and your team. We look forward to continuing to work with you this year.
A.M.
(client)
Kristen — thanks for your help and for following up. I received everything and was very happy with the turnaround time and general experience of working with you and your company. If I ever need anything from the Delaware SoS, I’ll know who to call.
B.K.
(client)
We are very satisfied with the service your company provides. Your response time is great which helps us as our clients always want a quick turnaround. Jill Hayden does a wonderful job for us. We have been sending walk-in recordings on a daily basis recently and am told this will continue. Our client needs these recorded as soon as possible. We appreciate all the hard work you do for us on a daily basis.
C.L.
(client)
Well what can I say about Justine!!!! She is awesome!!! I can always count on her to answer my emails immediately… get questioned answered. Price quotes and up charges approved… She is a great person to work with. And the best thing is Justine knows I am not an early morning person, so she always waits till 10AM or after to call me…. That is one thing that I really appreciate. It makes it known that I am not just some vendor on the other end of the phone, She has always made me feel part of the team…. inclusive!! I have been a vendor for Blue Steak Docs since November 2007, and its been my pleasure to work for such a great company with great employees like Justine to with.
M.G.
(vendor)
Hi Adrianne, thank you for the positive feedback, I rarely get that in this industry – it’s always when are we going to get it, when are we going to get it, when are we going to get it? So again thank you for taking the time.
S.M.
(vendor)
Hi Nina, We love working with you!
J.C.
(vendor)
You guys are the best! It’s such a pleasure to work with you and your team, you guys certainly set the bar high.
B.L.M.
(client)
Dear Jaime, I love working with BSD! I tell a lot of people about BSD and the professional service that your company has to offer. You are the person that I contact the most because you always have the answer to any question that I ask you. During our telephonic conversations, you are always happy and helpful and professional and I appreciate that. Thank you, Jaime!
R.O.
(vendor)
Thank you again for everything, we love working with you all :)
G.C.
(client)
BSD is a great company to work with. Everyone there is very helpful and friendly. Cassie Olson in particular has been of great assistance recently, not just with daily order coordination, but also in referring me to Patti to get an undeposited check voided and reissued. Patti was very prompt in her assistance with this issue as well. April has also been very helpful. In fact, everyone I’ve ever interacted with there has been great! Highly recommend both the company and personnel. I love working with all of you and a million stars to everyone!!! Thanks!
J.F.
(vendor)
I have worked with Josh for the last two months since he started earlier this year. I receive regular follow-up calls and emails regarding orders in process and he has been very friendly, easy to work with and promptly resolves any issues/fee approvals that have come about along the way. A joy to have as my vendor coordinator.
D.T.
(vendor)
In the Vendor Management world, it can be a struggle to hold Vendors to the highest level of accountability while maintaining that personable touch. To encourage and not to push, to inspire excellence rather than to demand results. A good Vendor Manager is a leader of professionals, not an administrator of compliance. Too often I see companies hire individuals that do not know how to conduct title research with only a #1 goal of meeting numbers. I am happy to see BSD does not do that. Leigh Ann inspires us to do our best. She is knowledgeable, professional and works with a smile. My entire team here stands ready to follow.
R.P.
(vendor)
Excellent work. I very much appreciate your diligence with this file. My apologies for pestering you so much, but our lender was all over me with this one.
G.S.
(client)
We appreciate your orders and hope to continue to receive them. Thank you for the opportunity to work with you and please let me know if you have any questions or need anything.
S.W.
(vendor)
I can’t tell you enough how much I appreciate the customer service you provide. I aspire to be as good to my clients as you are to me.
N.B.
(client)
Kirsten, I’m tickled pink with your services! Thanks and have a great day.
L.C.
(client)
Leigh Ann. It is a pleasure to work with you. Your positive attitude is great, and it makes my job a lot easier. In this stress filled deadline business it’s nice to be able to provide a time frame and get realistic feedback when needed. I have always felt comfortable reaching out to you when there are issues, and we have always been able to resolve them to get the work completed in a timely manner.
R.G.
(vendor)
I just want to say THANK YOU for everything you guys do. You always go above and beyond for me and help me however you can. I really appreciate it and the service you provide.
K.B.
(client)
Jill, THANK YOU SO MUCH!!! This file has been a real challenge. We appreciate your help!!
L.F.
(client)
We have worked with Blue Streak for,I believe, well over 10 years. Your company is my favorite by far! ALWAYS ready to help us help you so we can get exactly what the clients need ASAP. Thanks again for being so responsive to work with! I am taken aback by some of the other companies, who can argue with us when we are only trying to clarify so as to save everyone time and get complete results out.
D.N.
(vendor)
You do really good work and I appreciate you so much. Thank you for being so understanding.
A.H.
(vendor)
Good morning Jaime! I wanted to thank you personally for being straight, honest and completely working with me on everything, especially payments. You don’t know how much I appreciate it. You and people like you are why I like your company. Always willing to help and never rude. I’m grateful to have you in my life.
L.N.
(vendor)