Our biggest problems with our past vendors have been pretty much the exact 3 things you mentioned. Pricing, and the lack of transparency regarding pricing (some of our vendors do not provide notice when the quote exceeds the normal expected pricing; sometimes they will bill for and send us non-pertinent pages, despite our requests), communication (repeated requests for corrections, ETA statuses, etc. are often ignored), and turn-times were starting to become excessive and unreliable right before we started to look for new resources. Our experience with Blue Streak in those areas so far has been excellent however.
C.M.
(client)
We were very pleased with your services and will definitely be using Blue Streak Docs again in the future. I will be back in touch very soon.
L.M.
(client)
Kirsten, we were very pleased with your services and will definitely be using Blue Streak again in the future. I will be back in touch very soon. Have a great holiday weekend!
L.M.
(client)
We have only been working with Blue Streak Docs for a little over a year. However, it is by far the most organized, thorough and pleasant company to work for. You have made dealing with accounts something of ease. Thank you so much for all that you do and we wish you the best!
M.M.
(vendor)
Ever have a contact in a company that you felt like you’ve known your entire life?? Leigh Ann – you have helped me handle my county’s current crisis better, calmed me down when I was about to lose it, and made me laugh just when I needed it. You’ve helped me become a better abstractor in some ways, and your patience and understand was just what I personally needed. You’re an asset to me!! And I hope to you are to BlueStreak as well!!
J.Z.
(vendor)
I like the people I’ve worked with. They are knowledgeable and have a good understanding of what we want. Also, they’re great at rolling with the punches when I have had to make changes to our search requests.
M.M.
(client)
The customer service is excellent. If I have a special project or need something right away, the staff is ALWAYS willing to jump in and help out. This is critical in some time sensitive situations that I run into.
A.M.
(client)
We are very satisfied. With the economy the way it is (we do bankruptcy law), we don’t anticipate a slow-down.
L.G.
(client)
Eve Peets is such a pleasure to work with! She consistently goes out of her way to be the most helpful Vendor Manager that I have ever worked with, and succeeds every day.
D.N.
(vendor)
Wow – that was fast! Just sent you the order this afternoon. Thank you very much and have a nice weekend!
K.A.
(client)
I have not had any problems receiving any documents. Your team is great!
D.S.
(client)
You guys are awesome like always. :) I very much appreciate your help!
T.A.
(client)
I have worked with BSD for several years. I have dealt with many people at BSD and have enjoyed speaking with each of them. Leigh Ann has been amazing. When I have questions, she always responds immediately. When I have spoken to her on the phone, it’s like speaking to a close friend. She is a rock star. I always enjoy dealing with her and look forward to continuing to do business with BSD for years to come.
J.H.
(vendor)
Nicole, thank you so much, you have been awesome through all this (COVID-19)!
K.M.
(client)
Your teams are so very helpful, and I love the communication!! Kirsten is very good about checking with us, and Jaime and Jackee are amazing!
K.M.
(client)
Good Morning Sam, thank you for reaching out to us. We are very much so satisfied with the work that Blue Streak Docs is doing for us and love the relationship that we have with you and your team. We look forward to continuing to work with you this year.
A.M.
(client)
Justine is always kind, courteous, professional and friendly. She always uses the “sugar” approach to get what she wants and I love working with her!!
M.H.
(vendor)
It’s been a pleasure working with you again! Looking forward to a growing partnership in the coming years!
E.M.
(client)
Thank you Nikky and greatly appreciate your efforts as well as Jaime’s. You ladies are AMAZING and many, many thanks.
D.G.
(client)
Most importantly, I just love Jill! She is so wonderful to work with, and just makes my job so much easier. She makes me look better than I deserve with my clients. As always, thank you for everything.
T.J.
(client)
I really appreciate your help throughout all of this madness of recordings lately. We don’t know what we’d do without you! Thanks!
D.T.
(client)
Great response time and always ready to assist.
C.L.
(client)
I’ve worked with Blue Streak Docs for about 5 years and can attest to their quality, communication, and turn times being top notch.
E.M.
(client)
Blue Streak has been essential to this firm’s bankruptcy practice. The bankruptcy trustees here require copies of all deeds, deeds of trust, judgment liens, and prior homestead deeds for each debtor. We are not a big enough firm to send runners to all of the various county and city courthouses to get these documents. Blue Streak gets them for us, reliably and in a timely manner.
L.G.
(client)
It is always a pleasure working with Ryan Mattison. He is very knowledgeable and understands the nature of this business. It is very easy to convey any problems we may experience with an order and get them resolved quickly. Overall, everyone we work with at Blue Streak is pleasant and eager to assist with any problem we may have.
R.P.
(vendor)